Terms & Conditions

 1. Scope

The entire contractual relationship with you is subject exclusively to the following General Terms and Conditions. Conflicting terms and conditions shall only apply if their validity has been expressly agreed to in writing.

2. Contractual partner

Your contractual partner is Fresh Labs FlexCo, Stella-Klein-Löw-Weg 8, 1020 Vienna, Austria (hereinafter referred to as “we”).

3. Subject matter of the contract

3.1 My Paperwork offers you an online service for relocation support in accordance with these General Terms and Conditions. In particular, we will help you to compile, store and organize the necessary information, data and documents, to submit applications and to meet deadlines.

3.2 The specific scope of services is determined by the pricing plan you select. You may choose from several pricing plans described on our web-site https://mypaperwork.ai/pricing. The pricing plan and the scope of services included are listed again in the confirmation email and in the order confirmation that we send to the email address provided after receiving your order. 

The services may include:

• Evaluation of your current situation

• Storage of your documents in our secure data & document hub

• Interactive dashboard for tracking the application process

• Personalized AI chatbot for your assistance

• Knowledge base of relevant information and data for your reloca-tion

• Online call support

• Drafting and checking your application

3.3 We provide you with the information you need to prepare your application and guide you through the individual phases using our dash-board. We tell you which documents you need to scan with your end device. For your security, the scanned documents are only saved on your end device; we only save and process the data extracted from them for you. Among other things, we use this data to fill out the application forms. Only when you instruct us to have your application checked and/or submitted will the scans of your documents be added to the ap-plication as attachments. Please note that processing times may vary depending on the application and the responsible authorities. The times given in the dashboard are not binding, are only intended as a basic guidance and can be updated at any time.

3.4 You can research information on the requirements and the application process in our knowledge base and ask questions to our chatbot. Your input to the chatbot will only be stored by us and will not be passed on to third parties for further use.

3.5 The information, data and draft applications you upload are securely stored by us in a vault so that you can reuse them later. You can view this data and delete it again.

3.6 We do not offer legal advice ourselves. We will help you prepare your application. As soon as all the information, data and documents for the desired application have been compiled, we offer to have the applica-tion checked and/or submitted by an authorized service provider.

3.7 You have the option of applying to switch from one pricing plan to an-other. We will show you the options available to you in each case (up-grade/downgrade). Once you have completed the switch, you will have access to the benefits included in the respective plan.

3.8 We are entitled to add functions to our service and to replace existing functions with equivalent alternatives. Such changes will be announced by us with a reasonable notice period in advance.

3.9 The availability of our services depends on the operation and utilization of the internet, network infrastructure and other providers, over some of which we have no control. We do not guarantee that all our services will be available and operational at all times. We will inform you as far in advance as possible about planned maintenance work and service interruptions and will endeavor to rectify any service outages as quickly as possible.

4. User accounts

4.1 In order to use our services, you must register for a user account. In do-ing so, you conclude a contract with us, which is based on these General Terms and Conditions in the version valid at the time of conclusion.

4.2 You must provide all information requested during the registration process correctly and completely. It is not permitted to provide a P.O. Box as an address. We are entitled, but not obliged, to request proof. You must update your user account immediately in your account ad-ministration whenever your data changes. You are liable to us for all disadvantages arising from incorrect information. In this case, we are also entitled to block or terminate the user account without notice. You cannot derive any claims from this. 

4.3 Our services are only available to natural persons of legal age. By registering, you guarantee that you meet the requirements set out here. Some pricing plans may allow you to add family members (including minors) to your user account and prepare applications for your family. You warrant to us that you are authorized to use our services on behalf of said family members and to submit applications for family members.

4.4 You must keep your login details (user name and password) secret and protect them from access by unauthorized third parties. If you suspect that unauthorized third parties have gained knowledge of your login details, please inform us immediately and change your password. In this case, we are entitled to temporarily block the user account in order to prevent misuse.

4.5 We reserve the right to reject a user registration without giving reasons.

4.6 We will confirm receipt of your registration and its acceptance by e-mail to the address you have provided. Please check the order details and the scope of services specified in this message. If you find an error, please let us know as soon as possible.

5. Contract term, termination

5.1 The term of the contract is determined by the pricing plan you have selected. It is always automatically extended by the original term unless the contract is terminated by one of the parties at least 14 days before the end of the respective term. This termination can be done online in the account administration or by e-mail.

5.2 An upgrade or downgrade to another pricing plan takes immediate effect at the time of our acceptance. In the event of an upgrade or down-grade, the contract term does not begin anew, but remains unchanged.

5.3 After the end of the contract, i.e. when the term of each plan has expired, we store your data in the user account for a further 30 days and give you the option of exporting and backing up this data. If you do not conclude a new contract within this period, your data will be irretrievably deleted.

6 . Prices and terms of payment 

6.1 The prices listed for the selected plan at the time of ordering shall apply. Unless otherwise agreed, subscriptions are invoiced monthly in advance.

6.2 In the event of an upgrade, the additional fee to be paid for the newly selected pricing plan will be charged at the time the switch is accepted by us. In the event of a downgrade, you will get refunded the difference between the fee for the previous plan and the fee for the new plan with-in 14 days after our acceptance of the downgrade.

6.3 You can use the payment methods listed on the website to pay the fee. 

6.4 You agree to receive electronic invoices. Our invoices will be sent to you by e-mail and/or can be accessed online as a printable and storable file in your user account. Invoices are due for payment upon receipt.

6.5 In the event of late payment, we are entitled to block access to the ser-vice after sending a reminder by e-mail to the address provided to us and allowing a seven-day grace period for payment to elapse. Your payment obligations remain unaffected by this. Furthermore, we are entitled to charge interest on arrears at the statutory rate. The block will be lifted as soon as you have settled the entire arrears.

7. Right of withdrawal for consumers

7.1 If you are a consumer within the meaning of the Consumer Protection Act, you have the right to revoke your contractual declaration or a con-tract that has already been concluded within fourteen days without giving reasons. The withdrawal period is fourteen days from the date of conclusion of the contract. If we have not complied with our obligation to inform you of the existence of the right of withdrawal (conditions, deadlines and procedure for exercising this right), the withdrawal period shall be extended by twelve months. If we provide the information within twelve months of the conclusion of the contract, the withdrawal period ends 14 days after the date on which you receive this information.

7.2 To exercise your right of withdrawal, you must inform us:

Fresh Labs FlexCo

Stella-Klein-Löw-Weg 8

1020 Vienna

Austria

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail to of-fice@mypaperwork.ai). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

7.3 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not lat-er than 14 days from the day on which we are informed about your de-cision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your with-drawal from this contract, in comparison with the full coverage of the contract.

7.4 The statutory right of withdrawal for consumers exists irrespective of the refund policy additionally granted to you for some pricing plans.

8. Warranty and liability

8.1 The warranty shall be governed by the statutory provisions.

8.2 We are only liable to you for damages that we or our vicarious agents have caused intentionally or through gross negligence. In the event of gross negligence, our liability shall be limited to the sum of the fees for the contractual period, but for a maximum period of one year. To the extent permitted by law, liability for pure financial loss, indirect loss, consequential loss and loss of profit is excluded. The provisions of this point 8.2 do not apply to liability for personal injury and claims under the Product Liability Act.

8.3 Unless we expressly promise you this as part of the selected plan, our services do not include a review of the content of your applications and/or the information and data provided to us. We only check whether you have uploaded all the necessary documents and entered all the necessary information and data. We do not check the accuracy of the con-tent unless we expressly agree to do so.

8.4 Our services consist solely of supporting you in the preparation of your application. We do not guarantee any particular success or any particular duration of the procedure for processing your application. We can-not influence the authorities examining your application.

8.5 We are not affiliated in any way with governments and government organizations and operate in complete independence from them. The data you provide will only be passed on if you instruct us to do so. You can read more about this in the privacy policy.

8.6 All information on our website and the answers provided by our chat-bot have been compiled to the best of our knowledge. This information may change at any time. We endeavor to always research all changes to the legal framework and take them into account in our services, but cannot guarantee that all information is always up-to-date, complete and correct.

9. Offsetting of claims

9.1 You may only offset claims against us with your own claims which are legally connected with your liability, which have been established by a court or recognized by us, or in the event of our insolvency.

10. Final provisions

10.1 The place of performance is the registered office of our company.

10.2 Any contractual relationship concluded with us shall be governed exclusively by Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws rules of private international law.

10.3 The contract language is English. Versions of these Terms and Conditions in other languages are for guidance only. Only the English ver-sion shall be authoritative.

10.4 The text of the contract is not saved. We recommend that you archive our order confirmation and the terms and conditions enclosed as an attachment.

10.5 For all disputes arising from this agreement, including the question of its effective conclusion and its termination, the competent court at the registered office of our company shall have exclusive jurisdiction. If you are a consumer within the meaning of the Austrian Consumer Protection Act (KSchG) and have your domicile or habitual residence in Austria or are employed in Austria, you can only be sued before the courts in whose district your domicile, habitual residence or place of employment is located.